Support
We are a small team who love pianos, and we want PianoStream to work beautifully for you. If something isn't right, please reach out. A real person on our team reads every message, and we will do our best to help as soon as we can. With warm regards, the PianoStream development team
In the app: Menu → Help & Support. This also sends us helpful details about your setup, so we can solve things faster.
By email: hayesiq@gmail.com
Email Support
My piano isn't playing
- Make sure your piano or MIDI adapter is turned on and its light shows it is ready.
- In PianoStream, tap Connect Piano and choose your piano or adapter from the list.
- Make sure no other phone or tablet is connected to the same adapter.
- On a Disklavier, check that the MIDI input is set to receive and the piano's volume is turned up.
- Still silent? Open Settings → Piano Diagnostics in the app, then send us a message from Help & Support.
Restore my subscription
Open PianoStream and tap Restore Purchases on the Account screen or the subscription screen. Make sure you are signed in to the App Store with the same Apple ID you used to subscribe. If Restore says no subscription was found, please contact us and we will look into it for you.
Cancel or change my subscription
Subscriptions are managed by Apple or Google. On iPhone or iPad, open Settings → your name → Subscriptions → PianoStream. On Android, open the Google Play Store → Payments & subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app or your account does not cancel a subscription.
Refunds
Refunds are handled by Apple or Google. For App Store purchases, visit reportaproblem.apple.com.
Delete my account
In the app: Account → Delete Account, or on the web at api.balanceiq.com/delete-account.html.
Your privacy
Read our Privacy Policy and Terms of Use.
B&T Entertainment Inc., Utah, USA · hayesiq@gmail.com